Frequently Asked Questions

Find answers to common questions about our TikTok growth services.

Order Processing

Learn about order timelines and delivery speeds.

Account Safety

Information on account protection and security.

Followers Quality

Details about our high-quality followers service.

Order Processing

How long does it take to see results after placing an order?

Orders begin processing instantly, but we deliver followers in a natural pattern to protect your account. Typical delivery speed is 5,000-10,000 followers per day. The exact speed depends on your account age and current follower count.

New accounts or accounts with fewer followers will start with a slower delivery rate that gradually increases. For a 1,000 follower order, you can expect delivery to complete within 1-6 hours.

Why haven't I received all my followers yet?

Our system delivers followers at a safe, gradual pace to ensure your account's safety and maintain authenticity. If your order has been processing for more than 24 hours without completion, please contact our support team.

Account Protection

Is using TikHype safe for my TikTok account?

Absolutely. We've designed our service to work within TikTok's natural growth patterns. We never request your password and use only public information (your username) to deliver followers and engagement.

Do you need my TikTok password?

Never. We only require your TikTok username to deliver our services. We don't need or want access to your account.

Will using this service get my account banned?

No. Our delivery methods mimic natural growth patterns, making the engagement appear organic. We've processed thousands of orders without any account bans.

Billing & Payments

Was my card charged multiple times?

Sometimes payment processors (like Google Pay, Apple Pay, or Stripe) will place a temporary authorization hold on your card to verify it before finalizing the purchase. These hold amounts are typically released within 3-7 business days, depending on your bank. Only the final confirmed amount will be permanently charged.

What payment methods do you accept?

We accept all major credit cards, Apple Pay, and Google Pay. All payments are processed securely through Stripe, a PCI-compliant payment processor.

Are there any hidden fees?

No, the price you see is the final price you pay. There are no subscription fees or recurring charges.

Followers & Engagement

Why am I losing some followers?

It's normal to see a small fluctuation of 0-5% in follower count. Since we provide real followers, some may naturally choose to unfollow later. This behavior is consistent with organic growth patterns on TikTok.

If you experience a significant drop (more than 5%), please contact our support team and we'll refill those followers at no additional cost.

Are these real followers or bots?

We provide real TikTok users, not bots. This is why our service helps improve your account's credibility and engagement rates.

Will these followers engage with my content?

While we guarantee follower delivery, engagement levels will vary. Some followers may like, comment, or share your content naturally, but this isn't guaranteed as part of the service.

Customization Options

Can I split my order across multiple videos?

Yes! For likes, views, comments, and shares services, you can distribute your order across up to 5 videos. This option is available during checkout.

Can I target followers from specific countries?

Our standard packages include a global mix of followers. For country or region-specific followers, please contact our support team for a custom quote.

Refunds & Guarantees

Do you offer refunds?

Yes, we offer refunds in cases where we cannot deliver the ordered services. Please review our refund policy for complete details.

Do you guarantee the followers won't drop?

We offer a 30-day free refill guarantee. If you lose more than 5% of the followers we've delivered within 30 days of your purchase, we'll refill them at no extra cost.

Support

How can I contact customer support?

Our support team is available 24/7 via email at [email protected]. We typically respond within 12 hours.

My question isn't answered here. What should I do?

Please reach out to our support team with any additional questions. We're always happy to help!

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